HaberChat provides a variety of chat filters to help you manage chats efficiently.
These filters allow you to quickly filter and access chats based on different pre-defined criteria such as status, assignment, labels, ownership, chat type and more.
This article explains how each chat filter works and how to use them.
Chats
This category includes filters for all chats.
Filter | Description |
---|---|
All | All active and pending chats, excluding archived and blocked chats. |
Pending | Unassigned and pending chats, excluding those sent via API, blocked, archived, or deleted. |
Unread | Chats with unread messages. |
Resolved | Chats that have been resolved. |
Favorite | Chats marked as favorite, excluding archived and blocked chats. |
Waiting | Chats where the customer has recently sent a message and is waiting for a reply, with no recent outbound messages from the agent. |
Unreplied | Active or pending chats that have not yet received a reply from an agent. |
Auto-replied | Chats that have received an automatic reply. |
Auto-assigned | Chats that have been automatically assigned to an agent. |
Assigned | Chats assigned to an agent, excluding blocked and archived chats. |
Unassigned | Chats that are unassigned, excluding blocked and archived chats. |
Pinned | Pinned chats, excluding blocked and archived chats. |
Archived | Chats that have been archived. |
Restricted | Chats with restricted access. |
Hidden | Chats where the phone number is hidden or the chat ID ends with '@lid'. |
Ads | Chats initiated from an advertisement. |
Deleted | Chats that have been deleted or removed. |
Blocked | Chats that have been blocked. |
Muted | Muted chats, excluding archived and blocked chats. |
My Chats
This category includes filters for chats assigned to you.
Filter | Description |
---|---|
All | All active and pending chats assigned to you, excluding archived and blocked chats. |
Unread | Active and pending chats assigned to you that have unread messages, excluding archived and blocked chats. |
Waiting | Chats assigned to you where the customer is waiting for a reply, excluding archived and blocked chats. |
Unreplied | Active and pending chats assigned to you that have not received a reply, excluding archived and blocked chats. |
Auto-assigned | Active and pending chats that were automatically assigned to you, excluding archived and blocked chats. |
Resolved | Resolved chats assigned to you, excluding archived and blocked chats. |
Deleted | Deleted chats assigned to you, excluding archived and blocked chats. |
Blocked | Blocked chats assigned to you, excluding archived and blocked chats. |
Muted | Muted chats assigned to you, excluding archived and blocked chats. |
Groups | Group chats assigned to you, excluding archived and blocked chats. |
Pinned | Pinned chats assigned to you, excluding archived and blocked chats. |
Favorite | Your favorite chats, excluding archived and blocked chats. |
Unassigned chats
This category includes filters for unassigned chats.
Filter | Description |
---|---|
All | All active and pending unassigned chats, excluding resolved, archived, and blocked chats. |
Unread | Unassigned active and pending chats with unread messages. |
Unreplied | Unassigned active and pending chats that have not received a reply. |
Auto-replied | Unassigned active and pending chats that have received an automatic reply. |
Auto-assigned | Unassigned active and pending chats that have been automatically assigned. |
Never Assigned | Unassigned active and pending chats that have never been assigned to an agent. |
Previously Assigned | Unassigned active and pending chats that were previously assigned to an agent. |
Previously Mine | Unassigned active and pending chats that were previously assigned to you. |
Waiting | Unassigned active and pending chats where the customer is waiting for a reply. |
Resolved | Unassigned chats that have been resolved. |
Archived | Unassigned chats that have been archived. |
Deleted | Unassigned chats that have been deleted. |
Muted | Unassigned chats that have been muted. |
Groups
This category includes filters for group chats.
Filter | Description |
---|---|
All | All active and pending group chats. |
Active | All active group chats. |
Unread | Group chats with unread messages. |
Owned | Group chats that you own (not read-only). |
Mine | Group chats assigned to you. |
Inactive | Inactive or read-only group chats. |
Communities | Group chats that are communities (announcement-only groups). |
Communities Mine | Communities that you own or manage. |
Assigned | Group chats assigned to an agent. |
Unassigned | Group chats that are unassigned. |
Pinned | Pinned group chats, excluding blocked and archived chats. |
Labeled | Group chats that have labels. |
Unlabeled | Group chats without labels. |
Muted | Muted group chats. |
Favorite | Your favorite group chats. |
Archived | Archived group chats. |
Deleted | Deleted group chats. |
Channels
This category includes filters for channels.
Filter | Description |
---|---|
All | All active and pending channels. |
Active | All active channels. |
Unread | Channels with unread messages. |
Mine | Channels that you manage (not read-only). |
Following | Channels you are following (read-only). |
Labels
This category includes filters related to labels.
Filter | Description |
---|---|
All | All chats with labels. |
None | Chats without any labels. |
Campaigns
This category includes filters for campaign-related chats.
Filter | Description |
---|---|
All | All chats associated with campaigns. |
Unread | Campaign chats with unread messages. |
Assigned | Campaign chats that are assigned to an agent. |
Unassigned | Campaign chats that are unassigned. |
Others | Campaign chats assigned to other agents. |
Mine | Campaign chats assigned to you. |
Unreplied | Campaign chats that have not received a reply. |
Resolved | Campaign chats that have been resolved. |
Unsubscribed | Campaign chats where the user has unsubscribed. |
Agents
This category includes filters related to agents.
Filter | Description |
---|---|
All | All chats assigned to agents. |
Invalid | Chats assigned to invalid agents (agents who are no longer available). |